The driver didn’t match the driver’s profile photo
DiDi is committed to promoting a safe ridesharing community for everyone. If your driver didn’t match their profile picture, please let us know. Rest assured that these complaints are taken very seriously and will result in a thorough investigation.
If you’re ever in a situation in which you feel unsafe, or have been harmed or injured, you can call emergency services on 000. During a trip, you can also call 000 by using our Emergency Button, or you can share your current location with your Trusted Contacts by using the Share My Trip feature.
Our DiDi Incident Response Team is also available 24/7, please contact us if you wish to report an incident.