Why was I charged before taking a trip?
In order to verify your payment method and secure your payment for a trip fare, we may place a temporary hold on your funds. This is known as an ‘Authorisation Hold’ and may be close to the Estimated Fare of your trip.
Once a trip has been cancelled or completed, the Authorisation Hold amount will be released. The time it takes for this amount to return to your account depends on your financial institution. Please contact your bank for further information.